Terms and Conditions

The boring people higher up have told us we need to put some conditions in place to outline all our rules and regulations. Unlike golf, there are not that many, so don’t stress. If you are ever in doubt just shoot us a message and we would be happy to help: support@manorsgolf.com.

Returns Policy

Manors Golf has a robust process in place to ensure that customers receive their goods in a secure and pristine condition. However, we wish for all customers to be entirely satisfied with their purchase and should this not be the case, are happy to provide a refund.

For orders within the UK, you will be provided a return shipping label. Please ensure all goods are returned within 10 days of delivery.

The variable costs associated with international shipping mean that regrettably, we are not able to supply return shipping labels to customers outside the UK. Our international customers will be responsible for covering the cost of returning the goods to us but will be extended a 30 day return window. Again, send them back home in good condition please.

Please Note

  • Items must have not been worn
  • Items must be in complete condition
  • We are not responsible for risk of loss or damage during return shipment
  • Customers original shipping costs are non-refundable
  • All returned goods are inspected before the credit/refund is applied
  • Any item sold at a discounted rate is non-returnable

Should you have any questions, you can reach our team at support@manorsgolf.com.

Shipping Policy

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

We have two shipping options for our UK customers. Next Day Delivery (24 hours) and Standard Delivery (2-4 business days). We work with DPD and Royal Mail for our UK orders and DHL for all international Shipping.

For next day UK orders, please ensure it is placed before 1pm local time (GMT).

Our logistics team work hard to ensure any orders are processed quickly but as a small business we are less flexible than the Amazons of the world. Once an order is placed, packed and shipped, you will be provided with a tracking code via email to keep a watchful eye on your delivery. If you have received no shipping details 48 hours after you receive a confirmation email, please contact support@manorsgolf.com.

Due to the varied nature of global customs charges, when mailing internationally, we send all orders duties unpaid (DDU). Therefore, customers are responsible for covering any duties, taxes or customs that are applicable. If you received the goods and refuse to pay duties and taxes owed, we are not able to reimburse your order.

Our Packaging

We have made a considered effort to reduce the impact our packaging has on the environment. Our accessories will arrive in a small white paper back and are sent in a small envelope package that is made of recycled cardboard. Our garments are placed our black Manors box and then posted in a carefully selected cardboard box to ensure no damage is done to any of our goods.

Green Fees

What is going on with those green fees you have seen? Much like repairing your pitch marks on a green, we are really keen to ensure that we show that same respect to our planet. Shipping goods requires cars, motorbikes, boats and air planes for international orders. All of these packages have a carbon footprint associated with that transport. So Manors decided to team up with Carbon Footprint to help each customer offset that carbon footprint. For a small additional fee, you can opt into our Green Fee service. This donation will then be paid to Carbon Footprint  who use the funds raised to offset that carbon footprint.

This allows you/us, to invest in environmental projects around the world and help balance out the impacts on the planet. The projects are usually based in developing countries, further assisting by providing work and jobs for local communities. It might also involve rolling out clean energy technologies or acquiring carbon credits and destroying them – reducing the amount big corporations are allowed to spew out. Other schemes work by soaking up CO2 directly from the air through the planting of trees.

The scheme is optional and you are welcome to opt in or out of the additional costs. International fees are higher because your orders need to travel a whole lot further.

If you would like more information about our chosen charity, or proof our latest donation. Please email our team: support@manorsgolf.com.

Terms of Service

Manors Apparel Ltd provides the Manors website to our users with all the following terms and conditions. When using this site, you, the user, shall be subject to our terms and conditions in addition to those in these Terms of Use. We expressly reserve the right to change these Terms of Use from time to time without notice to you.

We must receive payment in full for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order. Unless you are notified that we have not accepted your order, or you have cancelled your order – the order will be processed. Our acceptance of your order brings into existence a legally binding contract between us.

Pricing and Delivery

The prices payable for goods that you order are as set out in our website. All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

Customers cancelling orders

You may cancel your contract with us for the goods you order at any time up to the day your order is shipped. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your contract you must notify us by email support@manorsgolf.com.

Manors cancelling orders

We reserve the right to cancel an order if:

  • We have insufficient stock to deliver the goods you have ordered.
  • We do not deliver to your area.
  • One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

You will not be due any additional compensation for disappointment suffered.

Liability

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.

We make no representation and accepts no liability in respect of the export or import of the goods you purchase. We cannot be held responsible for any delays once the goods have left us and are in possession of the delivery provider. You acknowledge and agree to be bound by the terms of our Privacy Policy.

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claim of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

From time to time our site may contain technical inaccuracies or typographical errors.

Events Beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Third Party Sites & Information

There may be times where the Manors Website will link you to an external website or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services.

Privacy Policy

This privacy policy describes how Manors Apparel Limited collects and uses information in accordance with the Data Protection Act 1998. Personal information is any data which can identify an individual, which would include your name, postal address and email address. Please read this policy carefully and contact us if you have any queries by emailing us at: support@manorsgolf.com.

By continuing to use this website, you accept the content of this privacy policy and any other documents referred to in it. This privacy policy applies to all persons whose personal information we collect and use. This includes individuals in the categories below or who work for any of the following: customers; suppliers; service providers; enquirers, complainants; visitors to our website; subscribers to our newsletter and our business contact.

How we use your personal information

We may collect, use and disclose your personal information in order for us to operate our business. This includes: processing it to enable us to buy, sell and advertise our products; carrying out our obligations arising from any contracts entered into between you and us; processing your online orders; creating your online profile; maintaining our own accounts and records; carrying out market research; providing marketing and other information, products or services to you that you request from us or which we feel may interest you, in accordance with the preferences you have expressed.

In addition, when you place an order through our website we engage reputable third-party banking and distribution institutions to handle our credit card transactions and order fulfilment. We share with them the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligations to keep your personal information private and are subject to stringent data security requirements.

Where you have expressly consented to such use, for example when you create an account with us, we may use information held about you, or permit selected third parties to use such information, to provide you with information about products, promotions and special offers which may be of interest to you as well as personalised communications and we or they may contact you about these by email, post or telephone. You have the right to ask us not to process your personal data for marketing purposes. We will inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking certain boxes on the forms we use to collect your data.

Cookies

Manors’ website uses cookies. Where you provide us with personal information about another person. If you give us personal information about another person, you should ensure that you are legally entitled to give us that information, for example you have their consent, such other person has read this privacy policy or you are otherwise entitled to provide us with the information in compliance with the law.

Who we disclose your personal information to

Manors respects our customer’s account information as private and confidential information and does not share this with outside parties.

How long we keep your personal information

We will retain your personal information for so long as is reasonably necessary for us to fulfil the relevant purposes described in this privacy policy, unless a longer retention period is required or permitted by law. You have the right to contact us at any time and request that your data is destroyed. Please contact support@manorsgolf.com for more information on this.

How we protect your personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. However, the transmission of information via the internet is not completely secure, therefore, although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site and any such transmission is at your own risk.

Updating your personal information

Subject to any relevant exemptions you are entitled to see the personal information we hold about you and to amend or update any inaccuracies in your personal information.

We reserve the right to change the Conditions from time to time, and your continued use of the website following such change shall be deemed to be your acceptance of such change.


This version of the privacy policy was last updated on 14/06/2019